Natalie Doyle Oldfield joins us this week to explore the crucial role of trust in the workplace, focusing on both team dynamics and customer relationships. She emphasizes that the most trusted companies in their industry have increased revenue and brand loyalty. Natalie also outlines some of the key principles of trust and offers advice on how to build and maintain trust.
Bio:
Natalie’s clients aim high: they want to be the most trusted in their industry. Why? High performers to use relationships built on trust to achieve incredible results.
She is author of The Power of Trust: How Top Companies Build, Manage, and Protect It and has a NEW book on trust (Trusted: The Proven Patch to Customer Loyalty) scheduled to launch today, October 29, 2024. An entrepreneur for the past 12 years, she works with business owners and leaders in all sectors to help them and their teams adopt the 8 Principles of Trust . More trust leads to more sales, more promotions, more career opportunities.
She’s been named one of the world’s Top Thought Leaders in Trust for 5 consecutive years in a row by Trust Across America. Other leaders who have been named include Howard Schultz founder and CEO of Starbucks and author Steven Covey. Natalie is recognized as one of Canada’s Most Inspiring Women Business Leaders and Entrepreneurs and was nominated for the 2023 RBC Canadian Women Entrepreneurs Award of the year award. Natalie spent 25 years in the IT industry in leadership roles in marketing.
She has a Bachelor of Arts, Bachelor of Public Relations and a Masters of Communication. As an expert on trust, Natalie is invited to speak at conferences and corporate events to illustrate how companies of all sizes can utilize the trust-building frameworks to deepen their relationships with customers and grow their business. Natalie looks forward to hearing from you about your podcast and how she can work with you to create a memorable episode for your listeners.
Get In Touch:
https://www.linkedin.com/in/nataliedoyleoldfield/
https://www.successthroughtrust.com/
Customer readiness checklist here.
Tip of the week:
Tip #1: Everyone on your team has a part to play in the customer’s decision to trust.
Tip #2: When you apply principles of trust, it is the path to success.
