Vance Morris from Deliver Service Now Institute discusses his entrepreneurial journey and the valuable insights he gained about customer experience through his time at Disney and while building his own companies. He and Dave explore why delivering an outstanding customer experience is crucial and how businesses can retain their best customers. Vance also breaks down his MAGIC approach, emphasizing the importance of focusing on details, refining systems and processes, and other key areas that drive business success.
Bio:
Vance Morris is a Former Birth Control Factory Security Guard turned Disney Leader, turned Bankrupt Out of Work Executive, turned Carpet Cleaner, turned Successful Entrepreneur. Vance helps business owners get, serve and keep clients for life through creating experiences and response required marketing.
Get In Touch:
Deliver Service Now Institute LinkedIn Profile
Click here for the website Vance mentioned in this episode – 52 Ways to WOW Your Customer.
Tip of the week:
Implementation.
Watch episode here:
https://www.youtube.com/watch?v=Vew5oRs5BrI