2016 Summer Education Series

session1

Uncover The Hidden Productivity Killer – Stress in the Workplace – April 27th

As you look around your office, you may see people who are the picture of productivity. But looks can be deceiving. Your workplace may actually be a breeding ground for stress, which is slowly chipping away at the collective morale, and the individual spirit of your most valuable people. Often times stress rises and spreads unbeknownst to even the most empathic leaders. In this session, we will review the results of your complimentary individual Stress Quotient Assessment.

 


session2

How to Upgrade your Customer Service and why you Need to do it Today! – June 29th

As we review our client list, how often do we admit that they left us because of poor customer service? A recent survey showed that 61% of customers went to a competitor due to bad service. So in this session we will learn practical ways that we can improve our customer service, because 9 out of 10 people say that they would pay more to ensure a good customer experience.

 


session3

The Money is in the Follow up! – August 31st

It is a crime to admit that almost half of the proposals that sales people provide are never followed up on! Especially since 80% of sales are made on the 5th to twelfth contact. We will discover why this is so prevalent and how we can change this within our organization today!

 


session4

Learning the Art of Delegation in the Workplace – October 26th

Have you ever said, “it’s easier to do it myself than tell others how to do it…?” Or perhaps you know someone that won’t let go of things and it slows progress down. We will explore things like why people don’t delegate, steps to successful delegation and see who really needs to delegate in your company.

 


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